Privacy Policy

Phoenix Visual Pro, LLC

Professional Photography and Videography Services Chandler, Arizona, USA

Website: https://www.phoenixvisualpro.com

Effective Date: January 1, 2024

Last Updated: January 1, 2024

  1. INTRODUCTION

    Phoenix Visual Pro, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.phoenixvisualpro.com, engage with our sales and marketing processes, or utilize our photography and videography services.

    This policy applies to all information collected through our website, email communications, sales funnels, marketing materials, client consultations, photography/videography sessions, and any related services we provide.

    By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.


    1. INFORMATION WE COLLECT

      1. Personal Information You Provide

    We may collect the following personal information that you voluntarily provide to us:


    • Name, email address, phone number, and mailing address

    • Business information including company name, title, and business contact details

    • Project details, event information, and service preferences

    • Payment information and billing details

    • Communication preferences and marketing consent

    • Feedback, testimonials, and review content

    • Social media handles and website information


    1. Information Collected During Sessions

    During photography and videography sessions, we may collect:


    • Visual content including photographs, videos, and audio recordings

    • Location information for on-site sessions

    • Identification information of individuals being photographed or filmed

    • Special instructions, preferences, and creative direction

    • Emergency contact information when applicable

    1. Automatically Collected Information

    When you visit our website, we may automatically collect:


    • IP address, browser type, and operating system

    • Pages visited, time spent on pages, and click-through rates

    • Referring website information and search terms used

    • Device information including screen resolution and device type

    • Geographic location data (general location based on IP address)



    1. COOKIES AND TRACKING TECHNOLOGIES

    We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and improve our services. These technologies help us:

    • Remember your preferences and settings

    • Analyze website traffic and user behavior

    • Provide personalized content and recommendations

    • Track the effectiveness of our marketing campaigns

    • Prevent fraud and enhance security


    You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).


    1. HOW WE USE YOUR INFORMATION

    We use the collected information for the following purposes:


    1. Service Delivery

      • Providing photography and videography services

      • Scheduling appointments and managing bookings

      • Processing payments and managing billing

      • Delivering final products and project files

      • Providing customer support and addressing inquiries


    1. Business Operations

      • Improving our services and developing new offerings

      • Analyzing website performance and user engagement

      • Conducting market research and business analysis

      • Managing our business relationships and partnerships

      • Maintaining accurate business records


    1. Marketing and Communications

      • Sending promotional materials and service updates

      • Managing our sales funnel and lead generation

      • Personalizing marketing content and offers

      • Building and maintaining our email marketing lists

      • Creating case studies and portfolio content (with permission)



    1. INFORMATION SHARING AND DISCLOSURE

    We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:


    1. Service Providers

    We may share information with trusted third-party service providers who assist us in:


    • Website hosting and maintenance

    • Payment processing and billing

    • Email marketing and communication services

    • Cloud storage and backup services

    • Analytics and performance monitoring

    • Legal and accounting services


    1. Legal Requirements

    We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

    • Comply with legal obligations or court orders

    • Protect and defend our rights and property

    • Prevent fraud or investigate potential wrongdoing

    • Protect the safety of our clients, employees, or the public


    1. Business Transfers

    In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to appropriate confidentiality protections.


    1. DATA SECURITY

    We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

    • Encryption of sensitive data in transit and at rest

    • Secure cloud storage with access controls

    • Regular security assessments and updates

    • Employee training on data protection practices

    • Limited access to personal information on a need-to-know basis

    • Secure backup and recovery procedures


    While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

    1. PHOTOGRAPHY AND VIDEOGRAPHY SPECIFIC TERMS

      1. Image and Video Usage Rights

    Unless otherwise specified in a separate agreement:


    • You retain ownership rights to your likeness in photographs and videos

    • We retain copyright to the creative work and technical aspects of the content

    • We may use images for portfolio, marketing, and promotional purposes

    • You may request removal of your images from our marketing materials


    1. Content Storage and Retention

    We store your visual content using secure cloud storage services and maintain:


    • Raw files and working files for a minimum of 12 months

    • Final delivered content for a minimum of 24 months

    • Portfolio and marketing content indefinitely (unless removal is requested)

    • Backup copies for disaster recovery purposes



    1. YOUR PRIVACY RIGHTS

    Depending on your location, you may have the following rights regarding your personal information:


    1. General Rights

      • Access: Request access to your personal information we hold

      • Correction: Request correction of inaccurate or incomplete information

      • Deletion: Request deletion of your personal information (subject to legal requirements)

      • Portability: Request a copy of your information in a structured format

      • Opt-out: Unsubscribe from marketing communications


    1. California Residents (CCPA)

    California residents have additional rights under the California Consumer Privacy Act:


    • Right to know what personal information is collected, used, shared, or sold

    • Right to delete personal information (with certain exceptions)

    • Right to opt-out of the sale of personal information (we do not sell personal information)

    • Right to non-discrimination for exercising CCPA rights


    1. European Residents (GDPR)

    If you are in the European Economic Area, you have additional rights under GDPR:


    • Right to restrict processing of your personal information

    • Right to object to processing based on legitimate interests

    • Right to withdraw consent where processing is based on consent

    • Right to lodge a complaint with a supervisory authority



    1. THIRD-PARTY SERVICES

    Our website and services may integrate with third-party platforms and services, including:


    • Google Analytics: For website traffic analysis and user behavior insights

    • Payment Processors: For secure payment processing and billing

    • Email Marketing Platforms: For newsletter and promotional communications

    • Social Media Platforms: For sharing content and social engagement

    • Cloud Storage Services: For secure file storage and delivery

    • Scheduling Platforms: For appointment booking and calendar management


    These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they handle your information.


    1. MARKETING COMMUNICATIONS

    We may send you marketing communications including:


    • Email newsletters with tips, updates, and promotional offers

    • Information about new services and special pricing

    • Invitations to events, workshops, or seasonal sessions

    • Follow-up communications related to your projects


    You can opt-out of marketing communications at any time by:


    • Clicking the "unsubscribe" link in any email

    • Contacting us directly at the information provided below

    • Updating your communication preferences in your account (if applicable)


    Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your services, appointments, or account.


    1. DATA RETENTION

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention periods are:

    • Client Information: 7 years for tax and business record purposes

    • Marketing Data: Until you unsubscribe or request deletion

    • Website Analytics: 26 months (Google Analytics default)

    • Visual Content: As specified in section 7.2 above

    • Payment Information: As required by payment processors and tax laws


    We will securely delete or anonymize your personal information when it is no longer needed, subject to applicable legal requirements.


    1. CHILDREN'S PRIVACY

    Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. When photographing or filming minors, we:

    • Obtain appropriate consent from parents or legal guardians

    • Follow additional privacy protections for minors

    • Comply with applicable laws regarding children's privacy

    • May require additional documentation and permissions


    If we become aware that we have inadvertently collected personal information from a child under 13 without proper consent, we will take steps to delete such information promptly.


    1. INTERNATIONAL DATA TRANSFERS

    Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your jurisdiction.

    When we transfer personal information internationally, we implement appropriate safeguards to protect your information, including:

    • Using service providers that comply with international data protection standards

    • Implementing contractual protections for data transfers

    • Following applicable legal frameworks for international transfers



    1. POLICY UPDATES

    We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

    • Update the "Last Updated" date at the top of this policy

    • Notify you via email if you have provided us with your email address

    • Post a notice on our website highlighting the changes

    • For significant changes, provide additional notice as appropriate


    We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.






    1. CONTACT INFORMATION

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:


    Phoenix Visual Pro, LLC Email: [email protected] Website: https://www.phoenixvisualpro.com Address: Chandler, Arizona, USA

    For privacy-related requests, please include "Privacy Request" in the subject line of your email and provide sufficient information for us to verify your identity and process your request.

    We will respond to your privacy requests within 30 days of receipt, or as required by applicable law. For complex requests, we may need additional time and will notify you of any delays.

    Arizona Residents: If you have concerns about our privacy practices that we cannot resolve, you may contact the Arizona Attorney General's Office.

    California Residents: You may also contact the California Attorney General's Office regarding privacy concerns.

    European Residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.



    This Privacy Policy constitutes a legal document. Please retain a copy for your records.


    © 2024 Phoenix Visual Pro, LLC. All rights reserved.